We help enterprises get the improved performance and results expected, but not yet delivered, by Enterprise Resource Planning products such as Customer Relationship Management (CRM), Enterprise Social Software (ESN) like Yammer and Slack, and SaaS products like Office 365.
These technologies have good potential but have not created the value promised. For example, 63% of CRM initiatives have failed, and on average, the employee engagement level with most ESN products is only around 25%.
We know that such underperformance is avoidable, and have made it our mission to increase dramatically the ROI our clients receive on new technology.
We are experts in the people side of technology-driven change.
The reasons why these technologies have disappointed are mostly leadership and people related, not technical. For that reason, we focus on providing solutions to the leadership and people challenges that come before, during and after the technology implementation. There are always unforeseen and disruptive changes that new technology causes, for example, changes in the way people work and how teams operate; these are the things that hold back employee commitment to embracing the new technology.
We would love to tell you more about how we get positive results for our clients; just contact us to find out the details.
We are based in beautiful Vancouver, British Columbia, Canada and have worked on many projects, for all types of organizations, across Canada and in the USA.
Like to find out more about how we can help you achieve your business goals? Please contact us.